Returns

Returns

At Billie the brand, we do our best to help you make a thoughtful choice through detailed product information. If you'd still like to return (part of) your order, you can do so within 14 days of receiving it.

You can register your return easily online. Click in the last row of the column below to register your return.

Country	Return costs	Link to return form
NL	€4,95	Return NL
BE	€4,95	Return BE
DE	€4,95	Return DE
AT	€4,95	Return AT
FR	€7,95	Return FR
IT	€17,95	Return IT
ES	€12,95	Return ES
SE	€12,95	Return SE
LU	€6,95	Return LU
UK	€12,95	Return UK
Other countries	€19,95	Return other

Once we've received your package, you'll get a confirmation email. Your purchase amount will then be refunded to the bank account or credit card you used when placing your order. This can take up to 8 working days.

Please note: for hygiene reasons, we only accept clothing returns that:

• Are unworn and unwashed

• Have the original hygiene strip attached (it must not be removed or loosened)

• Still have all labels and hang tags attached

• Are in original condition (no make-up stains, scents or other signs of wear)

Unfortunately, we can't accept returns that don't meet these requirements.

Exchanges
For logistical reasons, exchanges aren't possible. Products can only be returned, after which you can place a new order for a different size or product.

Returning your package from a parcel point
If you don't collect your package from the parcel point, it will be automatically sent back to us. In that case, we'll charge return costs or can resend it to you.